The Pentagon has named a director for the task force that will be considering the feasibility of consolidating the military’s three exchange services and the Defense Commissary Agency. As task force director of the enterprise management of community services reform initiative, retired Army Maj. Gen. Keith Thurgood will lead the effort to study back office operations for the military resale enterprise. The task force, which falls under the office of the chief management officer, first will first determine whether the services’ exchange systems could be combined under one corporate umbrella. Then members will determine whether the Defense Commissary Agency could be merged into that system, reported Military Times. Individual branding of commissaries and exchanges could be retained even if a decision is made to consolidate their corporate operations.
This work will take several months to complete and is the first phase in the department’s reform agenda “for enterprise delivery of all military community services programs,” according to a DOD press release. “We have a significant opportunity to improve the commissary and exchange system by leveraging efficiencies in the back office aspects of the enterprise while completely preserving the benefit to the uniformed members, their families and our veterans,” said CMO John Gibson II.
Defense Commissary Agency photo by John Zoubra