A pair of newly released Army and Navy privatized military housing resident surveys have revealed that overall propery satisfaction and service satisfaction has fallen since survey results taken last year.
The surveys, released by both of the services late last week, provide another indication that the issues surrounding some privatized military housing remains challenging even as DOD launched a series of measures last spring, according to a Military.com report.
The new Army survey indicated overall satisfaction declined by nearly six points on a 100-point scale which translates into a drop in ratings from “very good” to “average,” according to the report.
The survey’s scoring measures including both property satisfaction and satisfaction with service declined, with property satisfaction downgraded from “good” to “average” and service satisfaction dropping from “very good” to “average.”
The Navy privatized housing survey revealed average overall satisfaction rates dropped by nearly 12 points, with properties ranging from “poor” to “good,” the report said.
No Navy housing projects earned a score of “very good” or “outstanding” and property satisfaction and service satisfaction for 10 different locations also dropped by seven to nearly 16 points, according to the report. No Navy housing saw any increases in satisfaction rates, the survey revealed.
Soldiers and families living in base housing can review results and see where their installations fall on the spectrum. The Navy survey results don’t contain individual base scores and provide only a general look at the overall state of Navy housing.
“Feedback from residents is extremely valuable for measuring and improving the quality of housing on Army installations,” said Alex Beehler, Assistant Secretary of the Army for Installations, Energy and Environment in a press release. “The results of this year’s survey will be used to continue identifying the concerns of our residents, and will guide Army staff and the private housing companies on ways we can improve the quality of life for our Soldiers and their families.”
The Army installations with the highest marks, receiving scores considered “outstanding,” were Fort Greely, Alaska; Fort Huachuca, Ariz.; and Picatinny Arsenal, N.J. Housing at those installations is managed by Lendlease, Michaels and Balfour Beatty Communities, according to Military.com.
Army Photo by Scott Sturkol